Refund, Exchange, and Warranty Policies

At xxxx.com, your satisfaction is our top priority. We want every customer to feel confident about their purchase, which is why we provide clear and fair policies for refunds, exchanges, and repairs. Please review the guidelines below:

Refund Policy

Eligibility

You may request a refund within 14 days of your purchase if the following conditions are met:

»  The watch must remain in brand-new, unworn condition.

»  All protective films, tags, and stickers must be intact.

(Once the protective cover has been removed, the item is no longer eligible for return.)

»  Original packaging, including boxes and manuals, must be included.

A valid proof of purchase (receipt or order confirmation) is required.

How It Works

1. Contact our Customer Service team to begin the return request and share photos or a short video of the watch.
2. After approval, securely pack the watch and accessories, and ship it back using a trackable and insured courier

(local courier or EMS only).

3. Once your return is received and inspected, we will issue a refund to your original payment method within

5 business days.

Exchange Policy

Eligibility

You may request an exchange for another model within 30 days of purchase if:

• The watch is unworn and in its original condition.
• All tags, stickers, and protective covers are still attached.
• The complete packaging (box, manuals) is returned.
• Proof of purchase is provided.

Process

1. Contact our Customer Service team and let us know the model you would like in exchange.
2. Ship the watch back to us after approval, using a trackable and insured courier (local courier or EMS).
3. Once received and verified, we will send the replacement watch. Any price differences will be billed or

refunded accordingly.

Warranty & Repair Policy

Warranty Coverage

Every watch purchased from United Luxury includes a 2-year limited warranty. This warranty covers manufacturing defects under normal use. Please note:

• Damage caused by accidents, misuse, or unauthorized repairs is not covered.

Repair Process

→  If your watch needs service under warranty, contact our Customer Service team for instructions.

→  For watches outside the warranty period, we also provide repair services at a fee. We will share a quote and estimated repair time before proceeding.

→  Watches must be carefully packaged and shipped with tracking and insurance (local courier or EMS).

→  All repairs are performed by skilled technicians, and your watch will be returned in proper working order.

Important Notes

Our policies may be updated from time to time. For the most accurate and up-to-date information, please visit our official website or reach out to our Customer Service team.

At xxxx.com, we are committed to standing behind every watch we sell. If you have any questions about returns,exchanges, or repairs, our team is always ready to assist.